Frequently Asked Questions
Our respectful and trained staff are here to answers your questions.
If you lose your ticket, you can contact the court clerk in the municipality where the violation occurred. They will be able to send you a replacement copy.
For general information like how to pay or where to find a course, email us at help@diversionconnect.com or call the Diversion Connect office at 800 853-7267.
You can register by completing the on-line form on this website.
If you were told about the Diversion Program by an ADA at your traffic court arraignment, then you have been prequalified and will most likely be accepted. You should proceed as such.
If for any reason you’re found to be ineligible, we will notify you by email, if you have provided that information on your registration. If you have any questions about your eligibility, please call our office at 800 853-7267.
You can see a listing of approved courses by visiting Department of Motor Vehicles Website. Here you can review course providers and register to take a course. Courses are available online or in-person and you may take them either way. The Diversion Program fee does not include the cost of the course. That is your responsibility. Once completed, you can send us your completion certificate using our upload form.
Once the document is received, completion notification will be sent to the court.
If you were driving a commercial vehicle at the time you received a ticket, you are not eligible for diversion. If you have a CDL and were ticketed while driving a non-commercial vehicle, you can apply for diversion.
You will still be allowed to complete the program for this ticket because you were eligible prior to receiving your most recent ticket(s). Check the website for the jurisdiction where you received your ticket for specific eligibility information.
No. Courses are offered online and at some community college or public locations. Check individual course locations at each course-giver website.
No. The course cost is extra and is your responsibility.
You can not use a Defensive Driving course certificate of completion dated prior to the date your violation occurred. You will need to take the course again.
If you complete your course and submit the certificate within the time specified by the court, there is no need to attend any future court dates. As soon as your application and fee are received, the court will be contacted. They will adjourn your case to give you time to complete your course (usually about 60 days).
Yes, most jurisdictions accept drivers with permits and junior licenses, as long as they have valid automobile insurance in effect.
You need to apply for and be accepted in the diversion program at least 5 days before your next court date.
If you choose to participate in this program, the DA will dismiss your ticket completely upon the successful completion of your defensive driving course. You will not acquire any points on your license and no conviction will appear on your driving record. In addition, you may be eligible for a reduction in your insurance cost after completing the required defensive driving course.
Still have questions?
Our Diversion Experts are available between 9:00am and 5:00pm weekdays to chat or answer your calls.